A ride-hailing driver has been permanently banned from the platform after allegedly assaulting a passenger during a fare dispute in Bangkok. The incident, which occurred on May 28 in the Asok area, has prompted the company to reiterate its commitment to passenger safety.
Passenger Reports Assault Over Fare
The alleged assault took place when a 52-year-old Japanese restaurateur, who had booked a ride, got into an argument with the driver. According to the passenger’s complaint to authorities, the driver stopped the vehicle, stating he would not travel further for the initially agreed-upon fare. When the passenger protested, the driver is accused of physically assaulting him.
Company’s Response and Policy
Ride-hailing company officials confirmed their awareness of the incident in Bangkok’s Sukhumvit area and expressed deep regret. The company has permanently suspended the driver’s account, effectively banning him from operating on their platform. They emphasized a strict zero-tolerance policy for any violence or inappropriate conduct by individuals using their service.
The company stated it is providing full assistance to the affected passenger. Reports indicate the driver expressed a desire to apologize and accept responsibility for his actions, though the passenger declined a meeting.
Viral Incident Highlights Safety Concerns
The incident gained widespread attention after being shared on a popular social media page, where it quickly went viral. The company reiterated that passenger safety remains its paramount concern.
